JP SMART SIM IS THE NO.1 SIM CARD CHOSEN BY FOREIGN NATIONALS!
According to Japan Marketing Research Association findings. Investigation outline: Brand name and Brand Image Investigation - March 2019
Why choose JP SMART WIFI?
3GB high-speed data available for daily use
With 3GB of high-speed internet connection available every day, you can enjoy watching video and playing game anytime.
No Binding Contract
You are able to terminate your contract anytime, as we do not have any binding contracts on the usage period.
No Credit Card Needed
You are able to pay your bills at the nearest convenience store.
Monthly Fee for 1st Month is FREE
Monthly fee is free for the month of application.
You are able to apply online easily.
Upload just your Residence card photos as your identity verification documents.
Your order will be sent by using Yamato's compact box service, and sent to your registered address on your Residence card. (Free shipping)
※If it exceeds 3GB high speed per day, the speed of the connection will be reduced and recovered on the next day.
- 3GB high-speed data available for daily use
- Free rental device
(6,578 yen/month tax included)Apply Now!
+ Safety Support Pack
(7,128 yen/month tax included)Apply Now!
※A contract administration fee of 5,500 yen(tax included) will be required during your first time of application.
|Monthly Fee||6,578 yen(tax included)|
|Connection Limitations||For the huge data usage at one time, the speed limit would be applied due to possible illegal download activities and the view of fair usage of the internet. The speed limit would be resolved the next day.|
|Contract Administration Fee||5,500 yen(tax included)|
|Contract Termination Fee|
|Minimum Contract Term||None|
|Area||The best telecom-company will be selected according to the customer's address.|
|Device||Designated model by our company.|
|Payment Method||Smartpit, Credit card, Alipay, Wechat pay|
|The Safety Support Pack||550 yen/month tax included|
|The penalty fee will be largely reduced if your device is broken or lost.||
Malfunctioning: Free exchange
Damaged: Free exchange (Original price: 22,000 yen(tax included))
Lost: 11,000 yen(tax-included) (Original price: 22,000 yen(tax included))
|Other Points to Note|
|Minimum Contract Period||None|
|Required Documents for Application||Residence card (Valid for more than 30 days)|
|Plan Change||Available (applies from next month)|
- Free of charge of 1st month is only available for customers who used at least 3 months. (Except the contract month)
- Since the contract-month is free of charge and the initial fee included the monthly charge of 2nd month, the soonest timing that you can terminate your contract would be at the 2nd month.
Safety Support pack: Only available at application phase.
※When device is lost: 11,000 yen (tax included). When damaged: Free of charge (both would be 22,000 yen tax included without safety support pack). When malfunctioning: Free of charge.
- If we do not receive your returned device after you have terminated your contract, you will be charged 22,000 yen (tax included), or 11,000 yen(tax included) with subscription of safety support pack.
The contract termination month would be the month which the WIFI router arrived Kyoto Office.
If you want to terminate the contract next month, please contact the customer service centre before 23rd of the previous month. Then, please return the WIFI router, USB cord and adaptor to our Kyoto office.
If you lost the USB cord, 2,200 yen(tax included) will be charged from your account. (With Safety Support Pack: 1,100 yen(tax included))
Please be kindly reminded that if your WIFI router does not arrive before the end of the month, a monthly fee of next month will be charged.
Example: If the preferred contract termination month is October, please contact us before 23rd September.
※Device type cannot be selected.
|Size||127 x 65.7 x 14.2 mm|
|Continuous Usage endurance||12 hours|
|Maximum Connectable Devices||5|
|Battery Capacity||3,500 mAh|
|Maximum Connection Speed||Download 150Mbps Upload 50Mbps|
LTE-FDD Band: 1/2/3/4/5/7/8/9/17/19/20
LTE-TDD Band: 38/39/40/41
WCDMA Band: 1/2/4/5/6/8/9/19
GSM: 850/900/1800/1900 MHz
|Size:||about 75 × 102.2 × 22.3mm|
|Maximum number of connecting devices:||Wi-Fi connection: 8 devices ＋ USB connection: 1 device. Total: 9 devices.|
|Continuous connection time ※1:||About 18.5 hours|
|Continuous standby time ※1:||About 1560 hours|
|※1 Varies depending on connection and usage conditions.|
|Size:||about 74.0 x 74.0 x 17.3 mm|
|Simultaneous connection device:||15 devices|
|Continuous communication time ※1:||Wireless LAN communication up to 20 hours (LTE), Bluetooth up to 24 hours (LTE)|
|Continuous standby time (when wireless is off) ※1:||About 600 hours|
|※1 Varies depending on connection and usage conditions.|
How To Order
Fill in the application form online, and upload photos of both sides of your Residence card.
Complete payment for the inital fee. (Contract administration fee + Monthly fee for next month)
The Wifi device will be sent with free shipping, and sent out on the same day of application at the shortest.
Turn on the power to connect to internet.
How To Return
Contact Our Customer Support Center
Fill in the inquiry form with your name, registered email, SSID of device, and tell us that you want to terminate your contract.
Please confirm the reply from our customer support center, which details of the contract termination fee will be included, and complete the payment. (Skip to Step 3 if you have applied during our campaign period, where contract termination fee is free)
Return the Rental Kit
Put the wifi device, usb cable, and AC adapter inside the "Letter Pack" sent to you along with the kit, and put the Letter Pack inside your nearest postbox.
All Procedures Done
All procedures will be complete once the device arrives at DX Hub's office.
(A penalty fee will be charged if the device is broken.)
Frequently asked questions
What is the cover area?
We support networks of multiple domestic carriers. The network of the most suitable carrier will be automatically connected depending on the usage situation and environment. (Customers cannot select carrier) However, please note that there may be some cases which WIFI is not able to be connected, including areas where are difficult to receive radio waves or areas where the product is not compatible with.
What's the internet speed?
According to the LTE Best Effort, download speed can go up to 150 Mbps and upload speed can go up to 50 Mbps at maximum (It is reduced to 375 kbps if exceeding the allowed limit).
Can I stop for one month when I return my country?
Unfortunately, temporary suspension of service is not available.
Can I use it overseas?
The Wifi internet service can only be used within Japan.
Where can I receive it?
The device kit will be sent to you place of stay in Japan. (Address registered on Residence card)
Am I able to change my delivery address after I place the order?
Please note that the device kit can only be sent to the address registered on your Residence card.
Am I able to track my package?
After the kit is sent out, we will notify you with the tracking number and shipping information through email.
Will I be charged even when I'm not using it?
The monthly fee will still be charged even if you aren't using the service.
What payment methods are there? What is SmartPit?
You are able to complete your payment through credit card, SmartPit (payment at convenience store), Wechat Pay, and Alipay. For details, please check the Payment Methods page. Click here for Payment Methods >
How do I return it?
Please put the device, USB cord, and AC adapter into the "Letter Pack" we send you, and put the Letter Pack into the postbox. Please send it so that the kit arrives at our Kyoto office before the date of contract termination. (Next month's fee will be charged if the kit arrives late.)
〒600-8813 京都市下京区中堂寺粟田町93 京都リサーチパーク6号館213号
What should I do when the device is broken?
Please contact our customer support center and tell us that the device is broken.
What should I do when the device is lost?
Please contact our customer support center and tell us that the device is lost.