News

Date

September 29 2021

Notice of Revision of the JP Smart SIM's Terms

Written By jose cardenas - September 29 2021

Thank you for using JP Smart SIM.

Due to the change in the connection mode of the network we are using, the terms of use will be revised from October 1, 2021.

Also, due to the change in connection mode, some of the call functions will no longer be available.
Please note that if you are using a device that is compatible with the VoLTE / VoLTE (HD +) service provided by NTT Docomo, you will not be able to use the VoLTE / VoLTE (HD +) service anymore.

The revised terms of use can be confirmed at the following URL after October 1.
https://jpsmart.net/pages/terms-of-service

We hope for your understanding on this matter and look forward to your continued support of JP Smart SIM.

Date

July 13 2020

Network issue solved

Written By CHENyu - July 13 2020

Thank you very much for using JP SMART SIM. We had a network issue announced a short while ago, but now it's all recovered. Please follow the instruction below for re-connect to our service.
 
Again, we do apologies for your inconvenience. Please contact us if you need any further help.
 
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Please reset the network settings on your phone by following the procedures below:
Delete all APN profiles and reset network settings on your phone.
Turn off your phone, take out the sim card and gently clean the chip on the back, and put it back into your phone.
Turn on your phone and set up the APN profile again.
Regarding the APN setting, please kindly follow the instructions below.
 
1.Set up APN profile
For Android devices, go to 「Settings」→「More」→「Cellular networks」→Select「Access Point Names」
Name: Anything
APN: jpsim.me
Username: jps@jps
Password: 888
Authentication type: PAP or CHAP
For Iphone devices, please download the APN profile from the following link:
http://jpmob.jp/jpsim
 
2.Check if your 4G function is activated
For Android devices:Settings →More→Cellular Networks→Preferred Network Type→Choose LTE only
For Iphone devices: Settings→Cellular→Cellular Data Options→Enable 4G→Choose Voice & Data or Data Only

Date

July 13 2020

Problems announcement

Written By 京都チーム - July 13 2020

JP SMART SIM has been experiencing problems. Some of our users are currently unable to access to our service.
 
We are working to resolve this issue. An update will be posted here. We are deeply sorry for the inconvenience.

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