cloud wifi device
  • Unlimited Connection
  • No Binding Contract!
  • No Credit Card Needed!
  • APPLY NOW!

Announcement regarding Shipment and Customer Support during Golden Week Holiday

[From May 2, 2020(Sat) ~ May 6, 2020 (Wed) ]

A big thanks to all our users for the constant support for JP Smart SIM.
During Golden week this year, shipment and inquiry from E-mail, LINE, Wechat, Whatsapp and Facebook would be normal as usual.
Phone inquries will be suspended and will be resumed starting from May 7, 2020 (Thur) .

We appreciate the kind understanding and cooperation regarding this matter.

FEATURES

Unlimited Connection

Unlimited Connection

Since internet is provided through the "Cloud wifi" service, you are able to use internet anywhere and anytime you want. You are able to enjoy watching videos and playing games with our service. ※1

No Binding Contract

No Binding Contract

You are able to terminate your contract anytime, as we do not have any binding contracts on the usage period. ※2

No Credit Card Needed

No Credit Card Needed

You are able to pay your bills at the nearest convenience store.

First Month Free

Monthly Fee for 1st Month is FREE

Monthly fee is free for the month of application. ※3

Simple Application

Simple Application

You are able to apply online easily.
Upload just your Residence card photos as your identity verification documents. ※4

Free Shipping

Free Shipping

Your order will be sent by using Yamato's compact box service, and sent to your registered address on your Residence card. (Free shipping) ※5

  • ※1 The internet speed may be restricted to provide a fair usage of service among other users if massive data usage is detected. The restriction will be removed on 9AM next day.
  • ※2 Although contract termination is available anytime, refund for the monthly fee will not be possible. Please make sure to send us your contract termination request before the deadline.
  • ※3 Details of the initial fee are as the following:Contract administration fee(once only) + Monthly fee for next month
  • ※4 A valid Residence card with address registered is required. The delivery address will be the registered address, and cannot be changed.
  • ※5 An absent notice slip will be put into your mailbox if you're not home to receive the package. Please do not throw away this slip.

Plan Rates

CLOUD WIFI
  • Unlimited Connection
  • Free rental device
100GB Plan Unlimited Plan
Monthly Fee 4,980 yen 5,980 yen
Data Size 100GB No limit
Connection Limitations 100GB/month
Speed limitation will be applied if monthly data usage is over 100GB.
For the huge data usage at one time, the speed limit would be applied due to possible illegal download activities and the view of fair usage of the internet. The speed limit would be resolved at 9 AM the next day.
1st Month Free Free
Contract Administration Fee 5,000 yen 5,000 yen
Contract Termination Fee 3,000 yen Campaign price! 0 yen 3,000 yen Campaign price! 0 yen
Deposit None None
Minimum Contract Term None None
Area The best telecom-company will be selected according to the customer's address. The best telecom-company will be selected according to the customer's address.
Device Designated model by our company. Designated model by our company.
Payment Method Smartpit, Credit card, Alipay, Wechat pay Smartpit, Credit card, Alipay, Wechat pay

Option Plan

The Safety Support Pack

500 yen/month
The penalty fee will be largely reduced if your device is broken or lost.
Malfunctioning: Free exchange
Damaged: Free exchange (Original price: 20,000 yen)
Lost: 10,000 yen (Original price: 20,000 yen)


100GB

 

4,980 yen/mo

Apply Now!

100GB

+ Safety Support Pack

5,480 yen/mo

Apply Now!

UNLIMITED

 

5,980 yen/mo

Apply Now!

UNLIMITED

+ Safety Support Pack

6,480 yen/mo

Apply Now!

※Payment of initial administrative fee of 5000 yen is required (one-time only).

All the indicated prices are prices before tax.This product has a consumption tax of 10%.

Other Points to Note
  • Minimum Contract Period: None
  • Required Documents for Application: Residence card (Valid for more than 30 days)
  • Plan Change: Available (applies from next month)
  • Free of charge of 1st month is only available for customers who used at least 3 months. (Except the contract month)
  • Since the contract-month is free of charge and the initial fee included the monthly charge of 2nd month, the soonest timing that you can terminate your contract would be at the 2nd month.
  • Safety Support pack: Only available at application phase.
    ※Loss of the device: 10,000 yen penalty. Damage: no charge (20,000 yen for customers who do not have Safety Support Pack) Out of service: no charge.
  • If the WIFI router is not returned during contract termination, the charge would be 20000 yen (With Safety Support Pack: 10000 yen)
  • The contract termination month would be the month which the WIFI router arrived Kyoto Office.
    If you want to terminate the contract next month, please contact the customer service centre before 23rd of the previous month. Then, please return the WIFI router, USB cord and adaptor to our Kyoto office.
    If you lost the USB code, 2,000yen will be charged from your account. (With Safety Support Pack: 1,000 yen)
    Please be kindly reminded that if your WIFI router does not arrive before the end of the month, a monthly fee of next month will be charged.
    Example: If the preferred contract termination month is October, please contact us before 23rd September.


Comparison

JP SMART WIFI Major Providers
Contract Period None At least 2 years
Data Volume Unlimited (8GB/day) Unlimited (10GB/3 days)
Monthly Fee 5980 yen 3400 yen
Contract Penalty Fee None 9500 yen
Contract Period 3000 yen Free during campaign 3000 yen
Device Rental Fee None 20000 yen
Payment Method Convenience Store
Credit Card
WeChat Pay
Ali Pay
Credit Card
Bank Direct Debit

Device

U2s

Cloud SIM supports networks of multiple domestic carriers.

Model U2s
Mass 151g
Size 127 x 65.7 x 14.2 mm
Battery 3,500 mAh
Continuous Usage endurance 12 hours
WiFi Spec. IEEE802.11b/g/n
Maximum Connectable Devices 5
Battery Capacity 3,500 mAh
Maximum Connection Speed Download 150Mbps Upload 50Mbps
Cellular Frequencies LTE-FDD Band: 1/2/3/4/5/7/8/9/17/19/20
LTE-TDD Band: 38/39/40/41
WCDMA Band: 1/2/4/5/6/8/9/19
GSM: 850/900/1800/1900 MHz
CDMA/EVDO: BC0/BC1

How To Order

Apply Online

STEP 1

Apply Online

Fill in the application form online, and upload photos of both sides of your Residence card.

Complete payment

STEP 2

Complete payment

Complete payment for the inital fee. (Contract administration fee + Monthly fee for next month)

Receive Package

STEP 3

Receive Package

The Wifi device will be sent with free shipping, and sent out on the same day of application at the shortest.

Start Usage

STEP 4

Start Usage

Turn on the power to connect to internet.

How To Return

Contact Our Customer Support Center

STEP 1

Contact Our Customer Support Center

Fill in the inquiry form with your name, registered email, SSID of device, and tell us that you want to terminate your contract.

Complete Payment

STEP 2

Complete Payment

Please confirm the reply from our customer support center, which details of the contract termination fee will be included, and complete the payment. (Skip to Step 3 if you have applied during our campaign period, where contract termination fee is free)

Return the Rental Kit

STEP 3

Return the Rental Kit

Put the wifi device, usb cable, and AC adapter inside the "Letter Pack" sent to you along with the kit, and put the Letter Pack inside your nearest postbox.

Check

STEP 4

All Procedures Done

All procedures will be complete once the device arrives at DX Hub's office.
(A penalty fee will be charged if the device is broken.)

Testimonials

Frequently asked questions

What is the cover area?

We support networks of multiple domestic carriers. The network of the most suitable carrier will be automatically connected depending on the usage situation and environment. (Customers cannot select carrier) However, please note that there may be some cases which WIFI is not able to be connected, including areas where are difficult to receive radio waves or areas where the product is not compatible with.

What's the internet speed?

According to the LTE Best Effort, download speed can go up to 150 Mbps and upload speed can go up to 50 Mbps at maximum (It is reduced to 375 kbps if exceeding the allowed limit).

Can I stop for one month when I return my country?

Unfortunately, temporary suspension of service is not available.

Am I able to topup for the 100 GB plan?

Unfortunately, you are unable to topup data. For heavy internet data users, we recommend the the UNLIMITED Plan.

Can I use it overseas?

The Wifi internet service can only be used within Japan.

Where can I receive it?

The device kit will be sent to you place of stay in Japan. (Address registered on Residence card)

Am I able to change my delivery address after I place the order?

Please note that the device kit can only be sent to the address registered on your Residence card.

Am I able to track my package?

After the kit is sent out, we will notify you with the tracking number and shipping information through email.

Will I be charged even when I'm not using it?

The monthly fee will still be charged even if you aren't using the service.

What payment methods are there? What is SmartPit?

You are able to complete your payment through credit card, SmartPit (payment at convenience store), Wechat Pay, and Alipay. For details, please check the Payment Methods page. Click here for Payment Methods >

How do I return it?

Please put the device, USB cord, and AC adapter into the "Letter Pack" we send you, and put the Letter Pack into the postbox. Please send it so that the kit arrives at our Kyoto office before the date of contract termination. (Next month's fee will be charged if the kit arrives late.)

Address:
DX HUB株式会社京都オフィス
〒600-8813 京都市下京区中堂寺粟田町93 京都リサーチパーク6号館213号
TEL:075-315-5906

What should I do when the device is broken?

Please contact our customer support center and tell us that the device is broken.

What should I do when the device is lost?

Please contact our customer support center and tell us that the device is lost.

PAYMENT METHOD

No need for credit card or bank account

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You can make payment at various convenient stores using Smartpit Card number.

Credit Card

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We support various credit cards.

Pay Card

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Payment through various online payment sites available (Alipay, Wechat)