Ranked No.1 as the most popular SIM CARD SERVICE among foreign nationals
According to Japan Marketing Research Association findings Investigation outline: Brand name and Brand Image Investigation - March 2019
According to Japan Marketing Research Association findings Investigation outline: Brand name and Brand Image Investigation - March 2019
Announcement regarding Shipment and Customer Support during Obon Holidays
Thank you very much for your continuos support of JP Smart SIM
During Obon Holidays this year, order shipments, applications and inquiries by E-mail, LINE, Wechat, Whatsapp and Facebook will be supported as usual.
Inquiries by phone support will be suspended and will be resumed starting from August 16, 2022 (Tue).
We appreciate your kind understanding and cooperation regarding this matter.
[Notice of Time Change] System Maintenance on May 18 (Wed)
Office closed during New Years Holiday
【December 29th, 2023 (Friday) - January 3rd, 2024 (Wed)】
A big thanks to all our customers for your constant support for our JP Smart service.
This is a notification to inform you that our office will be closed during the New Year Holiday.
Customer support and shipping service will be resumed according to the following schedule:
Order shipping・Online inquiries・Phone inquiries: 11AM January 4th, 2024 (Thu)
※Inquiries and orders confirmed before 14PM, December 28th, 2023 (Thu) will be processed before the New Year Holiday.
We apologize for any inconvenience caused and appreciate your understanding.
JP SMART SIM service announcement: Apology for system failure related to the inquiry management tool
Thank you for using JP SMART SIM service.
We have confirmed that some customer inquiries were not received between January 31, 2024, and February 13, 2024, at 12:00 due to a system failure of the inquiry management tool.
The system has now been restored, and we will be contacting all customers who contacted us during this period.
We apologize for any inconvenience caused to customers who contacted us during this period.
If your inquiry was sent during the system failure period and you have not received a reply from customer support, please contact customer support again using the following contact information.
【Customer support】
■ LINE: @jpmobsupport
■ WeChat: jpmobsupport
■ WhatsApp: +817043517679
■ FaceBook: https://www.facebook.com/jpsmartsim
■ E-mail: sim-support@m.dxhub.co.jp
We deeply apologize for the inconvenience caused to our customers due to the system failure.
【Regarding Delayed Shipment due to heavy snow】
We would like to express our deepest gratitude for your support of our products and services at DXHUB.
Regarding shipment schedule, due to heavy snow in certain area, collection and delivery are delayed or suspended.
There is a high chance of delayed delivery in current circumstance.
For latest information regarding delivery, please refer to the official website of YAMATO Transportation.
●Operating status of the collection and delivery of YAMATO Transportation
https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html
We are deeply sorry for any inconvenience this may cause, and we highly appreciate your understanding and kind consideration.
Notice of System Maintenance Completion
Thank you for using JP Smart SIM.
Our system maintenance work, which started at 12:00 AM (midnight) on May 18, has been completed.
We apologize for any inconvenience caused during the maintenance.
Thank you for your continued support of JP Smart SIM.
【NOTICE】
Notification to all users: On July 13, customer support service will end at 3PM due to company training.
Orders that have passed the ID document check before 12PM will be sent out on that day.
We appreciate your understanding and cooperation.
Monthly Plans for Long-Term Stay Users in Japan
Easily apply online in just 1 minute.
Phone calls are can be accessed through the IP phone function JP SMART DATA provides, and application is open even to short-term stay users.
Payment at convenience stores are accepted.
JP SMART SIM is a trusted companion for foreigners in Japan.
User support in English・Vietnamese・Chinese.
You can apply our「JP Smart SIM」and 「JP Smart WiFi」services online with just a Passport or Residence card (must be within expiration date).
Using JP Smart SIM, people who are short-term stay in Japan can have access to phone service.
Payment at convenience stores are accepted. People without credit card, bank account, or seals are also welcome to apply for our service.
Usable as soon as you arrive in Japan.
Monthly basic fees are free of charge for contract month
International calls with JP SMART DATA are cheap.
During the campaign, the monthly fees of JP SMART CALL and JP SMART DATA will be discounted from 200 yen to 1000 yen/ month. The detailed special price chart is as follows:
※The prices listed are tax included.
3GB | 6GB | 12GB | 25GB | 50GB |
---|---|---|---|---|
DATA
1,2431,078 yen/mo
APPLY NOW
|
DATA
1,7931,628 yen/mo
APPLY NOW
|
DATA
2,3431,848 yen/mo
APPLY NOW
|
DATA
3,9933,498 yen/mo
APPLY NOW
|
DATA
6,1935,148 yen/mo
APPLY NOW
|
DATA + 050 Voice Call
1,5731,408yen/mo
APPLY NOW
|
DATA + 050 Voice Call
|
DATA + 050 Voice Call
|
DATA + 050 Voice Call
|
DATA + 050 Voice Call
|
Fill in the online application and upload a photo of identification proof.
Complete payment for the initial fee. The initial fee includes contract administration fee and monthly basic fees for the next month.
Shipping is free within Japan.
Service is usable as soon as setup is completed.
※If you pay the initial fee of CALL SIM by cash on delivery, the payment will be made when you receive the SIM card.
In the case of cash on delivery, the activation date of the CALL SIM would be the day after the shipping date, so you can use the SIM immediately after receiving it.
※Cash on delivery (CALL / initial fee only)