Thank you for using JP SMART SIM.

Access to the "Package Inquiry Service (tracking system)" of Sagawa Express Co., Ltd., our delivery partner, is currently restricted and the service is difficult to access.
As a result, you cannot check your delivery status online using the tracking number in the "Shipment Notice" email we sent you.

We sincerely apologize for the inconvenience and concern this may cause.
*Pickup and delivery are operating as normal. Your SIM card or documents for your eSIM activation code will be delivered as usual.

■ If you would like to check your delivery status

If you would like to check your delivery status or change your delivery date or time, please refer to the steps below.

① Contact Sagawa Express via multilingual chat
You can contact them via chat even if you do not have a phone number. Please have the tracking number from your "Shipment Notice" email ready.

[How to use the chat support]

1. Go to the Sagawa Express contact page
https://www.sagawa-exp.co.jp/contact/

2. Click the language button at the top right of the screen and select "English"

3. Click the "Contact us via chat" button at the bottom of the page to open the AI chat

*If you want to talk directly with an operator (agent), select "Chat with Agent" in the chat.

■ Operator hours: 8:00 AM - 6:00 PM (open all year round)

② If you cannot use the chat
Please contact us through the JP SMART SIM contact form. We will check with Sagawa Express and get back to you.

▼ JP SMART SIM Contact Form
https://jpsmart.net/pages/contact

・Please select "Shipment Receiving" as the type of inquiry.

▼ Official announcement from Sagawa Express
https://www2.sagawa-exp.co.jp/information/detail/421/

We apologize for the inconvenience and thank you for your understanding.